FREQUENTLY ASKED QUESTIONS
Yes, we provide international shipping services. For the privacy and comfort of our customers, we use secure and discreet shipping methods. Note that delivery times and fees for international orders may vary widely depending on your location and customs requirements. Shipping estimates will appear at checkout. Contact our customer support team for detailed information about shipping to your specific destination.
Once your order has been shipped, you'll get a confirmation email with a tracking number and a direct link to the carrier's website. Use that number to check your delivery status anytime. If you run into issues tracking it, just reach out to our customer support team.
Due to the sensitive nature of pharmaceuticals and to protect customer safety, our return policy follows industry best practices. We generally do not accept returns on prescription or over-the-counter medications, but we’re happy to process returns or replacements in these cases:
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Wrong items shipped
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Damaged goods upon receipt
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Expired products delivered
To start a return or replacement, contact customer support within [Number] days of delivery with your order number and issue details. We may ask for photos of damaged or incorrect items.
Returns for change of mind or unused medications are not accepted, as this policy ensures medication safety and integrity.
For non-pharmaceutical items like medical devices or supplies, return rules may differ. Check the product description or ask customer support for details.
If a medication from your order is temporarily unavailable, we’ll notify you right away by email or phone. We’ll offer options like:
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Waiting for restock (with an estimated date provided).
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Suggesting an appropriate alternative (subject to your doctor’s approval).
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Canceling the order and processing a full refund.
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