1. General information

This Refund and Return Policy applies to all purchases made on Alubrightpharma.com.​
By placing an order on our website, you agree to the terms described below.​

2. Return eligibility

  • We accept returns of eligible products within 30 days of the delivery date, unless a different period is required by applicable law.

  • To be eligible for a return, items must be unused, unopened, and in their original packaging, including all labels, leaflets, and accessories.

  • For safety and regulatory reasons, we generally cannot accept returns of prescription medicines, temperature‑sensitive products, or items marked as non‑returnable, except where required by law or in case of a confirmed error or defect.

3. Non‑returnable items

Unless otherwise required by law, the following items are non‑returnable:

  • Prescription medicines and controlled substances.

  • Products that have been opened, used, or partially consumed.

  • Products damaged after delivery due to misuse, improper storage, or negligence.

  • Items marked “final sale”, “non‑returnable” or similar on the product page or at checkout.​

4. Return process

To request a return, please follow these steps:

  • Contact our customer support team at [your support email] or via our Contact Us page within the applicable return period, providing your order number, product details, and reason for return.

  • Our team will confirm whether your item is eligible and will provide you with return instructions and, where required, a Return Merchandise Authorization (RMA) number.

  • Pack the products securely in the original packaging, including any inserts and accessories, and clearly indicate the RMA number (if provided).

  • Ship the return to the address provided by our support team. We recommend using a trackable shipping service.

5. Shipping costs for returns

  • If the return is due to our error (e.g., wrong item, damaged or defective on arrival), we will cover or reimburse reasonable return shipping costs, or provide a prepaid shipping label where available.

  • If the return is due to customer preference (e.g., no longer needed, ordered by mistake), the customer is responsible for return shipping costs, unless local consumer law requires otherwise.

6. Inspection and approval

  • Once we receive your returned items, we will inspect them to ensure they meet the return conditions.

  • We will notify you by email of the approval or rejection of your return and refund.

7. Refunds

  • If your return is approved, we will process a refund to your original method of payment or provide store credit, as indicated during the return process or as required by law.

  • Refunds are typically processed within 7–14 business days after we receive and inspect the returned items; processing times may vary depending on your payment provider.

  • Original shipping charges (if any) are generally non‑refundable, unless the return is due to our error or required by applicable law.

8. Exchanges

  • Direct exchanges may be offered for certain products, subject to availability.

  • Where exchanges are not possible, we may provide a refund or store credit instead, following the same rules as in the Refunds section.

9. Order cancellations

  • Orders may be canceled before dispatch by contacting our customer support team as soon as possible.​

  • If the order has already been shipped, it may be handled as a return under this Policy, subject to the conditions above.​

10. Defective or incorrect products

If you receive a product that is damaged, defective, or not what you ordered:

  • Contact us within a reasonable time after delivery with your order number, photos (if possible), and a description of the issue.

  • Where confirmed, we will provide a replacement, store credit, or a full refund, including any applicable shipping costs, in accordance with local laws.

11. Local law and mandatory rights

Nothing in this Refund and Return Policy limits any statutory rights you may have under applicable consumer protection or medicines regulations.
Where this Policy conflicts with mandatory local law, the local law will prevail to the extent of the conflict.​

12. Changes to this Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements.
Any changes will be posted on Alubrightpharma.com with an updated “Last updated” date.​